Since Pathology Services, P.C.’s CEO David Glenn increased the hourly rate paid to customer service representatives in 2006 from $9 per hour to $12 per hour, he estimates he’s saved $3,000 a year. This has been realized primarily by decreasing turnover—at a monthly savings of approximately $1,000—as well as by improving efficiency, eliminating one-half of a full-time employee (FTE) at a savings of over $8,000.

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November 2008 - Table of Contents

LIR November 2008 (full PDF issue)

Lab Stocks Level Out After October Plunge; Six Execs Offer Views on Latest Economic Developments

Hospital Referral Expense per Reportable Result Expected to Drop 11% by Year End

Survey Finds Many Starting Salaries for Pathologists Are Between $100k and $250k

Inside the Lab Industry: Lab Execs See Economy Driving More Consolidation, Will Push New Administration for Higher Reimbursement

Response Genetics Teams With NeoGenomics to Expand Cancer Testing Sales Effort

Industry Veterans Plunge Into Dental Mol Dx Market With Launch of OralDNA Labs

High Rates of Test Ordering, Reporting Errors in Physician Offices Highlight Role for Labs

Lab Stocks Dip Sharply; Down 29% Over 5 Weeks, 30% for Year

FDA Threatens LabCorp With Regulatory Action Over OvaSure Claims

Nebraska’s Pathology Services Saves $3k a Year by Paying Customer Service Reps More